Shipping policy

National and London Courier Delivery

• Products will be delivered within 48hours of dispatch day (in the case of smoked salmon and fresh sausage), and 96 hours of dispatch day (in the case bacon and charcuterie). 
• Responsibility for the correct delivery address and contact details remains with the purchaser. 
• Responsibility for ensuring that someone is in to take collection of the parcel remains with the purchaser and we cannot be held responsible for products that are returned to the delivery depot when nobody is home. This includes when products are purchased as a gift. 
• All special instructions must be made and entered via the Parcelforce app 
• Any claims for mis-delivery by Parcelforce must be accompanied by evidence. 
• Any claims against faulty produce must be accompanied by photo evidence.