Delivery & Collections

Our Weekly Production Cycle

We work on a weekly production cycle, making, slicing and packing the vast majority of our products to order. We believe this is the best way to get you the finest, freshest food. 

Free Delivery on Orders Over £95

If your order total exceeds £95 you will not be charged for delivery when you get to checkout. 

There is a fee applied for all orders under £95 to cover the costs of P&P, ensuring your products arrive in perfect condition.

We subsidise these P&P costs and do everything we can to keep them as low as possible.

Checkout & Delivery Dates

At checkout you will be presented with options to either collect or have your products delivered. 

If you opt for collection you will be able to choose your preferred collection location. If you opt for delivery you will be asked for the first half of your postcode. You will then be able to choose a preferred delivery date when you would like to receive your order.

Please note: We will do everything in our power to ensure that your order arrives on your preferred date but the final stage of the order's journey is out of our hands and delays are possible. We monitor all of our deliveries and will also do everything in our power to get delayed packages underway again and will be in touch with you if we have further information that can help you.

Receiving Your Order

We will send out an email with information about the collection or delivery by the morning of the day before your preferred collection or delivery date.

If your delivery will be made by a courier you should also receive an automated email containing a tracking link the day before the delivery is expected to take place. 

Most orders are sent in packaging which is too large to post through letter boxes and therefore requires someone to be present when the delivery takes place.

If you are ordering as a gift, please let the recipient know to expect a package as we are not responsible for products that are returned to the delivery depot if no one is there to receive the order. 

If you have a safe place where the order can be left then we will attach a label to the outside of the package with this information. 

Please contact us if you think you have missed a delivery date cut-off and your order is urgent as we will do everything we can to accommodate your needs.

Nationwide Delivery

We currently send most packages for nationwide delivery via Parcelforce. 

Normally the available delivery day for orders for delivery to the majority of addresses outside London is Thursday and orders must be placed at least two days before the desired delivery day (e.g. please order by Tuesday evening for delivery on Thursday). 

For more remote locations the cut-off day will be earlier. If you live in a remote part of the country and deliveries typically take longer than a day, please place your order well in advance and get in touch so that we can ensure that your order arrives in top condition.

Due to restrictions imposed by the Windsor Framework we are sorry to say that we are unable to routinely deliver to Northern Ireland at this time. If you are from Northern Ireland and would like to place an order then please get in touch to discuss.

Delivery to the Channel Islands, Scilly Isles, and Scottish Highlands and Islands will be subject to an additional £10 charge and may take longer to arrive. We will contact you after the purchase to take this payment. 

London Delivery

Packages to Greater London postcodes that lie outside of our cargo bike delivery area will be dispatched on Thursday for next day delivery via Parcelforce. 

Normally the available delivery day for orders for delivery to Greater London postcodes is Friday and orders must be placed at least two days before the desired delivery day (e.g. please order by Wednesday evening for delivery on Friday).

Local Delivery by Cargo Bike

Packages to customers in certain South and Central London postcodes will be dispatched by cargo bike each Friday and are usually delivered between 11am and 6pm. 

Please note that this service is only currently available in the area highlighted on the map, covering a number of central London postcodes.

Orders for delivery to our cargo bike area must be placed at least two days before the desired delivery day (e.g. order by Wednesday evening for delivery on Friday).

Normally the available delivery day for orders for delivery to our cargo bike area is Friday and orders must be placed at least two days before the desired delivery day (e.g. please order by Wednesday evening for delivery on Friday).